Poloniex has announced today that institutional accounts will be available on the cryptocurrency exchange. This means that they will be taking their business to cater towards enterprise customers.
In a press release the company mentioned,
“WE ARE EXCITED TO ANNOUNCE THAT INSTITUTIONAL ACCOUNTS ARE NOW AVAILABLE ON POLONIEX! INSTITUTIONS LARGE AND SMALL CAN ENJOY THE BENEFITS OF OUR LARGE CURATED SELECTION OF CRYPTO ASSET TRADING PAIRS, DEDICATED SUPPORT AND ROBUST API SERVICES. POLONIEX CUSTOMERS ALSO ENJOY NO FEES ON BTC/USDC TRADES IN THE MONTH OF DECEMBER.”
In addition to the announcement, Poloniex will be making a few changes to better support the enterprise customers. Those changes include:
- Higher withdrawal limits
- Dedicated team of Accounts Managers
The community haven’t really been happy with Poloniex to the the lack of their support system. With new account managers, they might be able to pivot towards enterprise and provide higher level of supports for more valuable customers.